• If you apply for a refund 31+ days before the commencement date of any Emergent Coach Training course, a full refund will be provided (minus a $250 non-refundable registration fee and any financial transaction costs e.g. PayPal, card or bank transfer fees).
• If you apply fewer than 30 days of your Emergent Coach Training course commencement, there is no refund. As such, once the program has commenced there is also no refund. However, depending on the circumstances (eg. health or personal crisis), we may offer you credit towards completion with us at an agreed date in the near future. If program costs have increased when you take up such an offer, we may also require the additional balance to be paid. We will request a transfer fee.
• If you’ve purchased a full course package (eg Level 1 or 2 track) or multiple courses, the above conditions apply to the commencement date of your first elected course of the Emergent Coach Training program.
• If you defer and/or you do not complete certification of all your programs within 18 months from commencement date of your first program with us, additional fees will apply.
• All Mindfulness programs are non-refundable.

• To join the Emergent Core or PCC Level 2 program:  If you have completed a Level 1 (or ACC level) program at another organization and/or already hold an ICF ACC credential, we will apply your completed credit hours to your Level 2 program. You must provide documentation of your Level 1 completion, including the organization, number of hours completed, completion certificate, and contact information for the organization or trainer. You may be asked for additional details or documentation on an as-needed basis.
• If your training has been with a non-ICF accredited training provider, we will require all of the above and will evaluate the program standards and make an assessment. According to ICF guidance, we can only accept a maximum of 1/3 of the total training hours for a non-ICF accredited program.
• To join an ACC (Level 1 Track we may accept partial credits from other ICF training providers however we will generally require that you take the entire program.

• If you have an emergency or become ill and are not able to attend a class or workshop, please contact us on learning@interactualizer.com immediately. You will be expected to complete the session materials according to the missed class protocol in our Participation Policy.  
• If you become too unwell to complete a program we will do our best to offer you credit and a place in a future program. Under some circumstances there may be additional fees for doing so. Please contact us as soon as you are aware to discuss.

• Once you have commenced a program track (Level 1 ACC/Level 2 PCC, Core) we generally require you to complete your training by taking the first available suitable program/s in your chosen track and complete in the shortest time possible.
• If you decide to defer or postpone taking the next available program/s in your track at any point, you must contact us immediately to discuss. You must complete your track within 18 months of commencement of the first section of your training. Failure to do any of the above will potentially incur additional fees.
• If you are doing so due to illness or personal problems, please reach out and discuss with us as soon as possible so we can help you manage the situation.

InterActualizer seeks to ensure equitable treatment of every person and to attempt to solve any complaints or grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility and payment concerns, or faculty or other participant behavior. All grievances will be addressed to the best of our ability to address the issue and prevent further problems. The process for filing grievances is as below: 

• In order to provide you with the minimum required training hours for certification, it is important that you are present at all course meetings. 
• If  for some reason (eg. you have an emergency or become ill) you are not able to attend or complete a class, please either let your instructor know or mail us on learning@interactualizer.com immediately.
• Participants can miss a maximum of 1 class per course (e.g. 1 for Essentials including 1 session only of a workshop, 1 for Pathways; 1 for Focusing etc.) be expected to complete the session materials, review the session recording, practice the session learning and submit a Missed Class form to us within two weeks of the class in order to make up for the missed session. Missed Class forms are located in your learning platform.
• If you need to miss more than one session of a course, you may have an option to cover an additional two missed classes at your own expense with a faculty member or you may wish to register for the next run of the course.  The conditions same will apply for Group Mentor Coaching though group classes may all be made up individually at extra cost. We will work with you individually to ascertain the best solution for you.

• Abuse of other community members, faculty or our support team.
• Non-payment of fees.
• Consistent non-compliance with our community guidelines.
• Theft of our or other participants Intellectual Property.
• For all Emergent Coach Training participants agreement to abide by the ICF Code of Ethics is mandatory. Breaches will be dealt with by our Ethical Review Process which may also include formal notification of the ICF Ethical Review Board. You will find our internal Ethical Review Process and forms in Resources. Refusal to participate in the process will result in automatic removal from our programs and community.